I love, love, love to shop online. I can’t believe I used to be wary of it — the sharing of my credit card info, the personal data, the remembering of hundreds of passwords. Now it’s like second nature. Hell, I didn’t earn that lifetime Chapters reward card easily.
Any day now I expect to get some sort of personal thanks from the makers of Etsy, as well.
In all my years of shopping online, I can’t think of a time when I had a problem with my shipment. At times it’s taken a while for delivery, but it always makes it here in the end. This week, however, a problem! I ordered two CDs online from Amazon.ca for my nephew’s birthday like, three weeks ago, and I have to have them by the end of next week in time for our trip down south, and they still aren’t here. Every day I check the mailbox, and every day, the big nuthin’.
I’m getting pretty tense about it.
(Side note to Chapters: I only ordered from Amazon instead of you because one of the CDs is the new Coldplay album, Vida La Something Or Other, and you had two different copies listed, at two different prices, and I could not tell the difference, and I didn’t have a clear understanding of which to order, so I had to turn to Amazon, which only had one friendly little listing so I did not get confused. Please don’t revoke my lifetime rewards card!)
So last night I logged into Amazon and I found, to my dismay, that they had shipped my order last Monday, and the package tracking from Canada Post said it had been delivered to my mailbox last Thursday.
And yet, I have no package.
Sir Monkeypants said, “Just call up Amazon and explain what happened and I’m sure they’ll replace it.” And I said, “No freakin’ way, they did their part by filling my order and getting it in the mail, and it’s Canada Post’s fault for losing it, and we all know how much THEY SUCK, so I guess I’ll just throw in the towel and go buy the CDs at the mall and take the loss.”
But Sir Monkeypants made me call, just in case. Because he is a smart, smart man. Probably the smartest man alive.
I clicked on my Amazon order, and there was a nice big yellow button that said, “Contact us!” So I clicked there, and it asked me if I would like them to contact me By Email! or By Phone! So I clicked By Phone! and I am not kidding, a box popped up and prompted me to enter my phone number so they could call me.
Can you imagine? I didn’t have to enter a 10 digit number, I didn’t have to wade through a mass of phone menus…no. I just entered my number and about a half second later, the phone rang. Five seconds after that, I was talking to a person.
THEN, do you know what happened?
I explained that Canada Post says they delivered my package. Yet I do not have a package. I asked if anything could be done about this.
I expected the nice lady to tell me to piss off.
Instead, she said, “I’ll replace that order for you right away.”
I just about fell out of my chair.
Then she said, “Oh wait, I can’t officially declare it as ‘lost’ in the system until Friday. So I have put a watch on your account, and I will keep track of it personally, and first thing Friday morning I will re-fill it for you. No need to call back.”
And then I proposed to her.
Seriously, have you ever heard of such amazing customer service? I’ve made dozens of orders from Amazon before (Chapters! Cover your ears and sing a song!) and I’ve never had any problems before. And this one time, when I have a problem?
TAKEN CARE OF.
I seriously CANNOT get over it. It’s just so unexpected. Sir Monkeypants is way finished gloating over his smartitude, and really wishes I would shut up about this now, but I just CANNOT. GET. OVER. IT.
Living in a country where at least 90% of my customer service calls are to Bell or Rogers has really, really warped my sense of how a company should take care of its employees.
Amazon, I love you. I’m yours forever, screw my lifetime rewards card!